FAQ

 

Customer Service Opening Hours

Our Customer Service is open 24 hours a day, 7 days a week and we guarantee all requests will be answered within 24 hours.

What are the benefits of being a Member?

regular customer will have access to all the shown products at the normal (non-discounted) price.

As a Premium Member you will have even more benefits, you will have access to all the products at the discounted price plus access to the Exclusive Products which are only available to Premium Members and are complementary, and you will receive reduced Shipping Prices

What’s the price of the Memberships?

The Premium Membership is complementary whenever You buy a product from the shop and You select the Premium Membership. You will only pay for the product and shipping.

Shipping And Handling

For regular customers the shipping costs will depend on your location. On the check-out page, after adding your address, you can check the cost. For Premium Members the shipping costs will be fixed, regardless of the shipping country. For all deliveries we use either courier or local postal service, and you will receive tracking information as soon as the products ordered leave our facilities.

How Do I Cancel A Membership?

You can cancel at any time! Simply contact our Customer Support on Phone, Chat or Email. After canceling your membership, you will still be able to use the membership service until the end of your current period.

Do I Really Get Products At Such Highly Discounted Prices?

Yes! It is that simple. Simply subscribe to the membership package and you get the products at a huge discount.

Shipping And Handling

The shipping costs will depend on your location. On the check-out page, after adding your address, you will be able to check the cost. We use either courier or local postal service, and you will receive tracking information as soon as the products ordered leave our facilities.

What is included in the shipping charges?

The shipping charges include:

  • Suitable packaging (cardboard boxes, bubble wrap, inner protection, etc.)
  • Transportation
  • Customs clearance at origin.
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