Refund policy

Last update : 02/01/2024

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at : contact@artic-wear.com . Please
note that returns will need to be sent to the following address: 1880 S Dairy Ashford Rd., Ste 207, Unit 199, Houston, TX 77077.


Return Shipping Label

If your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted.

You can always contact us for any return question at : contact@artic-wear.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom
products, and personal care goods. We also do not accept returns for
hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if you are a consumer in the European Union,
you have the right to cancel or return your order within 14 days, for any
reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let
you know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method within 30 business
days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact for Refund Issues.
If more than 30 business days have passed since we’ve approved your return, please contact us at contact@artic-wear.com